This privacy policy sets out how ByteBack Creative Services Ltd uses and protects any information that you give us when you use this website. ByteBack Creative Services Ltd is committed to ensuring that your privacy is always protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ByteBack Creative Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from (and complies with GDPR rules as from) May 25th 2018.

What information do we collect?

We only collect the following information from this website:

• First name
• Last name
• Contact information (email address)
• IP address (automatically collected)
• Web browser type
• Operating system (automatically collected)
• Industry information
• Other information relevant to customer preferences
• A list of URL’s starting with and a referring site, your activity on our site, and the site you exit to (automatically collected)

What we do with the information we gather?

We require this information to understand how to address your needs and provide you with the information that you have requested, and in particular for the following reasons:

• Maintain your contact information to provide a marketing, creative or digital service or product
• Providing requested communication (eMarketing, direct mail, etc). With your permission and/or where permitted by law, we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protections Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015. Moreover, this policy will conform to the General Data Protection Regulation (GDPR) which comes into force from 25th May, 2018
• We may use the information to improve our services
• Personalising and tailoring your experiences on our site
• Responding to communications from you
• We may also use your information to contact you to follow up on product or service requests. We may contact you by email, phone or mail
• Analysing your use to of our site to enable us to continually improve our site and your user experience

To make this site simpler, we sometimes place small data files on your computer. These are known as Cookies.

They improve things by:

• Remembering settings, so you don't have to keep re-entering them whenever you visit a new page
• Remembering information you've given so you don't need to keep entering it
• Measuring how you use the website so we can make sure it meets your needs

Our cookies aren't used to identify you personally. They're just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. To learn more about cookies and how to manage them, visit About Cookies or please read on to find out more about how and where we use cookies.

How we use cookies

Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it's meeting its users' needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data. These cookies are set by Google Analytics and are classed as 'persistent' as they are stored for a considerable time on your computer, but they only track your visits to ByteBack Creative Services Ltd and not any other sites you visit before or after. For more information about Google Analytics visit Google Analytics website.

E-newsletters
We use a third party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp's privacy notice.

Video content
To support our websites, we sometimes embed video content from websites such as Youtube and Vimeo. As a result, when you visit a page with content embedded from these sites, you may be presented with cookies from these websites.

To delete cookies or reject cookies

Select cookie settings under the privacy settings in your browser options, then add our web domain to the list of websites you do not want to accept cookies from. This will prevent certain features of our website - detailed above - from working correctly and is likely to make your web browsing experience less rich.

More comprehensive instructions can be found below, relevant to the browser you are using.

Internet Explorer - How to manage cookies with Internet Explorer
Google Chrome - How to mange cookies with Google Chrome
Safari - How to manage cookies with Safari
Firefox - How to manage cookies with Firefox.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How and where we store your data?

We only keep your data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it. If you have signed up to receive marketing information, your data will be stored on our Mailchimp account which is an external site, until you request otherwise or provide updated information. We may also store your details on our protected and encrypted drive.

Security

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site. Not withstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

How do we share your data?

We do not share your data with any other company unless a project that we are undertaking for you requires third party support and you have given us permission to disclose your details (a photographer, for example). In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
• Whenever you are asked to fill in a form on the website, clicking the submit button indicates that you are happy for the information gathered to be used by ByteBack Creative Services Ltd for direct marketing purposes as well as email
• If you do not consent to us using your personal data in this way, do not click the submit button. By doing this, the form may not process
• If you are having second thoughts on receiving marketing information as previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from emails sent by us, email us direct requesting to be unsubscribed or write to us at the address below
• You may request details of personal information which we hold about you under the Data Protection Act 1998 at no expense. If you would like a copy of the information held on you, please email us or write to us at the address below

How do we edit sensitive data?

Upon request, we will update the necessary databases, as well as a soft copy on our protected and encrypted drive.

How do we erase a data subject’s personal data?

We will supply a request form for the erasure of personal data that doesn’t need to be maintained for legal obligations or exercise of official authority (i.e HMRC). In order to erase this data, we will delete all soft copies off of our systems. You have the right to request erasure verbally, on doing so an internal form will be completed. A request for erasure will be dealt with as soon as possible, without undue delay and within one month of receipt.

In which circumstances do we report a data breach?

A loss of personal data does not result in a data breach unless, the breach results in a risk to the rights and freedoms of an individual. Such as, the breach may have detrimental effects on their reputation, financial loss, loss of confidentiality, discrimination or any significant economic or social disadvantage. Should a data breach occur, depending on the severity, we will:

• Report directly to the individual exposed if there is a high risk to rights & freedoms
• Report to the ICO (Information Commissioner’s office with 72 hours)

ByteBack Creative,
46 Alexandra Road,
Mexborough
S64 9BN

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the address above. We will promptly correct any information found to be incorrect.